Lush Cosmetics Jobs

Wednesday, October 21st, 2009 - Employer, Employment, Job Application, recruitment


Lush Cosmetics Jobs

I was having a look at my Google Reader the other day (great tool for the job seeker), and found this question about applying for a job at Lush Cosmetics:

Creative ideas for job application?

So i went into town today looking for a job, i went into this place called Lush ( Place that makes there own little soaps and stuff, bit like the body shop) They said to leave a CV in and something extra and i quote, ” like a poem explaining why you want to work here or a drawing or something” so i was thinking i could write my cv out by hand and do some drawings round it.. bit boring! Anyone any ideas? anything would be an improvment from what im thinking lol! Thanks:)

I have left the question exactly as typed into the chat room! One person had given the following answer:
Go on the Lush website and look at what they do and what their aims are. They aren’t the same as Body Shop or anywhere else that I have been. The staff know about their products – care about what they do. They are against animal testing. They seem to have a sense of humour-fun. Look at the way they write on their products. If you can draw, maybe a cartoon type picture showing you, with a big smile, helping a customer? Or a short poem – not too serious, about you, and how you think you will fit in with the shop’s ethics. Or try a product – like a bath bomb and describe the experience of using it – and big it up a bit. Don’t leave it too long or the job will have gone.

Good answer I thought, you can’t add to much to that!

What amused and engaged me more though, and hence to write this blog entry, was that Lush Cosmetics were recruiting a “type” of employee who was enthusiastic, without actually stipulating anything which in any way could be construed as discriminatory. If you understood Lush and its approach, then there is not a lot stopping you from applying and getting the job. How original, distinct and – superb! They are basically recruiting a set of people who believe wholly in the product and service concept, and hence don’t have to sell: they just have to let their own enthusiasm and knowledge of Lush Cosmetics flow through.

Job Application

In the rest of this post, I will follow through on the responders suggestion, to show how I would address a job application for Lush Cosmetics (do they do a male range? I currently buy my shaving creme at Body Shop – must go and check that out….)

  • Go on the Lush website and look at what they do and what their aims are: Lush have a well laid out jobs section, accessed from the foot of their website (good SEO layout, and only the dedicated would find it form a quick glance). In it they layout all of the opportunities for employment at Lush, but nothing about ethics: that’s all in the front. So intelligently, they are assuming (or testing) that you already know that – recruiting advocates at its best! I loved this quote from a Lush employee:

There is a common misconception about the ‘type’ of people that work in Lush. In my opinion there is no ‘type’! You can be loud, quiet, have 15 different vibrant colours in your hair, or have beautiful natural looks, listen to Madonna or listen to Placebo; it does not matter. As long as you have raw passion for the products and love interacting with new people than you should be working for Lush!” Sonia Saada – Wimbledon

  • So, the key from that I am picking up – and remember, a website is edited by the company; anything that goes on their HR section is authored and approved by HR – is “have raw passion for the products and love interacting with new people.” These are two things you need to pick up in your Cover Letter
  • They aren’t the same as Body Shop or anywhere else that I have been: 110% right, and reading this interview with founders Mark and Mo Constantine, the last thing you should mention is Body Shop! If you read the article, it is clear that Constantine wants the products to be different and distinct, and taking the packaging off choice is about being ethical and open to the core: hence as he says, the distinct smell of the shops is the result of the brand ethics, not a concious choice
  • The staff know about their products – care about what they do. They are against animal testing. They seem to have a sense of humour-fun: For answering that, I like this quote from Mark Constantine from the Guardian article: “I think it is important that the public has a choice. Whereas before I was happy to compete on the quality of the products, now I think there is a desperate need for people to understand there are alternatives.” So any creation has to be about the element of choice, and matching the customer to the right product for them
  • Look at the way they write on their products. If you can draw, maybe a cartoon type picture showing you, with a big smile, helping a customer? Or a short poem – not too serious, about you, and how you think you will fit in with the shop’s ethics. Or try a product – like a bath bomb and describe the experience of using it – and big it up a bit: I like all of this, except the last bit. If you have passion for the concept and product, then “bigging it up” will come naturally with your passion; if you don’t have passion for the product or company, then it will come across as false. As an interviewer, the difference on the far side of the table is horribly distinct, but to a job seeker it seems absolutely minute. Other ideas I had from reading both the website and the article were that Lush has a foundation in the cheese shop style of presentation – why not wrap your CV in something, around something, or cut it distinctly or make an origami presentation of it?

My thoughts in closing: Lush seems like a wholly fun place to shop, let alone have the great distinction to work in – but only if you have passion for the product, which they weave into and hence test throughout their job application process. Secondly, 11/10 for Lush in creating a distinct employee attracting brand and proposition which avoids any form of discrimination – no wonder you are in the Times Top100 places to work.

Good Luck!

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4 Responses to “Lush Cosmetics Jobs”

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  4. UK Jobs Guide Says:

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